Customer Relationship:
Emerson has worked with various customers in the rail industry for many years. We were recently contracted to lift and shift tampers, rail grinders, preformed track panels, excavators and dumpers to support Transport for London in completing a rail infrastructure lifting project at Morden Tube station, in the South East of London.
Excellent written communications and well-planned operations permitted Emerson to effectively scope the requirements and deliver on site. Richard Watkinson, senior appointed person at Emerson, led the team on site ensuring that health and safety procedures were followed by all site users. In carrying out the job, Emerson demonstrated professionalism, calmness and competence, focusing on the customer’s needs.
Keywords:
- Lift and shift
- Health & Safety
- Communication & Planning
- Customer focus
Project Outline:
The work was contracted to Emerson by Transport for London, based on previous successful works carried out in August 2011 (at Amos Grove) and November 2015 (at Golders Green). Both sites were difficult to access and led to a few logistical challenges. However, Emerson’s precision in the planning stage coupled with the strong health and safety culture, resulted in the delivery of a smooth and positive project. The contract lift was completed by using the Liebherr LTM 1130 (130t) and the Liebherr LTM 1200 (200t).
The same approach was applied at Modern, South West London, where the no-accident target was easily achieved as works were carried out compliantly and efficiently. The project was completed on time thanks to Emerson staff working as one organised team.
Project Success & Positive Feedback:
The success of this project helps to strengthen Emerson’s relationship with Transport for London, a collaboration that has been growing over the years.
Testimonial by Michael Hayes – Track Quality Manager at Transport for London.
